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Walden University Social Worker Strategies in Today World Responses

Walden University Social Worker Strategies in Today World Responses

Question Description

I’m working on a psychology discussion question and need a sample draft to help me understand better.

Read a selection of your colleagues’ posts.

Respond to at least two colleagues in one of the following ways:

  • Expand upon your analysis of the skills the administrator demonstrated.
  • Describe a strategy your colleague might use to address the aspect of the case study he or she identified as the most challenging.
  • Be sure to use references in your response


Skills Implemented

In the case study, the social worker used appropriate crisis-intervention skills. When Carla did not show up to work and missed an appointment with a client, the social worker attempted to reach Carla via phone first, then instructed the staff to either schedule the client with another staff member or to reschedule with Carla at a later date. The social worker remained calm and collected and followed protocol for such situations (Plummer et al, 2014, p 7-9).

Conflict Resolution Skills

The social worker in this case study demonstrated effective communication to address the conflict at hand (Northouse, 2021, p 348). After attempts of contacting Carla, the social worker communicated with staff and the authorities. In addition, the social worker took steps to meet the client’s needs and ensure their needs were being met when the appointment with Carla was disrupted. Relationship dimension was also used in this case (Northouse, 2021, p 349). The agency created a memorial for Carla that allowed them to connect their personal relationships with her and display them to gain a sense of healing.


As the administrator, I might find it difficult to dictate whether a welfare check was necessary. Everyone has off days that may lead them to oversleeping and missing work. I have personally worked in a variety of settings where this scenario occurred. However, I believe in gut instincts and following agency protocol. If something seems out of character, the best course of action would be to call for a welfare check for peace of mind rather than wonder if the individual is safe.


Northouse, P. G. (2021). Introduction to leadership: Concepts and practice (5th ed.). Washington, DC: Sage.

Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader].


Post an explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carla’s absence at work and the trauma-related events that followed.

Carla is a therapist at a multiservice agency providing mental health. When Carla failed to show up to work, which was unusual for her, the Program Coordinator decided to conduct a welfare check by the local police. Carla was eventually found dead and was labeled a suspicious death (Plummer & Brocksen, 2014). The skills demonstrated by Carla’s supervisor were superb. As a supervisor facing unexpected situations such as the unexpected death of a subordinate, one needs to have several things in mind. They include but are not limited to how the clients in the facility react to the tragic and possibly violent death of a person they knew and treated. These individuals may be fragile in their present condition, and news such as Carla’s death could worsen their mental stability. In addition, the supervisor has to take into account how Carla’s co-workers will react to the news as well.

In Carla’s case, the supervisor acted a methodical manner, taking into account HIPAA by protecting the client’s information when questioned by the police. The supervisor also had a plan when notifying the current facility clients by having mental health specialists work as a team if any person required or requested further assistance to the tragic news. The supervisor took some challenging tasks that needed to be done and directed people on advising folks in need and when to do it. Northhouse states that when faced with obstacles, the person should take a “directive leadership” approach.

Be sure to include an analysis of the administrator’s use of conflict resolution skills.

When analyzing the supervisor’s skills in resolving conflict, one has to review his actions. The supervisor’s communicative skills stand out. The way the supervisor was able to direct the individuals at the facility in directing any unforeseen conflicts caused by the mental health specialist’s death was a perfect example of resolving conflict. By properly and clearly communicating how they will relay the information of the tragic incident, the supervisor was able to diffuse any other situation that could have made matters worse. Especially if the clients being treated have mental issues.

Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why.

As a supervisor, one may want to follow the rules and figures of authority. Police officers are such people. As a supervisor, if questioned and directed to do or provide something, one should always seek counsel; if not, go to a higher person to make sure it is the correct thing to do. The supervisor asked the police for a subpoena which is the correct thing to say, especially if one may violate the patient’s confidentiality. Going against police orders may be difficult to do. However, one needs to always keep in mind the client and not the facility. Doing so may buy a person time to take a second look at any request by a person of authority and change the way one will handle those requests.


Northouse, P. G. (2021). Introduction to leadership: Concepts and practice (5th ed.). Washington, DC: Sage.

Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader].

  • “Social Work Supervision: Trauma Within Agencies” (pp. 7–9)

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