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Southern New Hampshire University Donor Center Business Plan Worksheet

Southern New Hampshire University Donor Center Business Plan Worksheet

Question Description

I’m working on a business plans project and need an explanation to help me learn.

Hi, I need to develop a business plan for a donor center. I have already completed the Needs Analysis which is attached. The business plan template and full instructions are also attached.

Phase 2 – Developing Business Plan

Now that you have completed the Needs Analysis and evaluated the information you’ve obtained, you will create a strategic 12 month business plan that will help you focus on the 5 C’s within the center to ultimately achieve next level, sustainable results.

The business plan template you will be using is designed to be your roadmap for success. As with any effective plan, you will concentrate both short term and long term results, while driving the sustainability of the business.

Two distinct audiences will be involved in the development of this plan; you and the Center Manager (CM). At this point, you and your CM have begun establishing a partnership and an aligned vision will be required to gain consensus on this plan. Remember, your CM will want to have a clear picture of what results can be delivered by when and how these results will contribute to the long term objectives. As the Assistant Manager, the plan you develop must be based on your aligned understanding of the challenges and uncertainties involved, as well as, understanding your scope of decision making authority in the center.

The template provided is designed to be used in a constantly evolving state. This means that not only will the original plan be used to track progress and results every three months, but it will must also be reviewed and adapted with that frequency.

At the initial three month review point, you may be required to adjust your future targets based on the insight gained during the initial review period. This plan will become a living document and be the roadmap to achieving sustainable results. When setting objectives you should consider that the 12 month business plan works as follows for each of the 5 C’s:

  • 0 – 3 months: Determine the quick wins and easy fixes
  • 4 – 6 months: Promote stabilization of the processes affected
  • 7 – 9 months: Work to reduce variations and errors precursors
  • 10 – 12 months: Optimize performance and look for improvement opportunities
  • 13 months: Develop updated business plan for implementation

When considering your goals and building your plan, ask yourself the following questions:


What do we want to achieve by the end of 12 months?

3 Months

6 Months

9 Months

12 Months

Performance Objectives

How are we going to measure success?

Workstreams and Projects

What are the main work areas? What are the proposed main projects in those work areas?

Resources / Data Collection

How many and what kind of people do we need to work on the projects? What do we need to know in order to achieve success?


Does your plan support the desired outcome? Were any changes necessary to keep your plan on track?


Do the items implemented continue to deliver desired results?

Be sure to think about the strategy behind your plan, and remember that not every task needed to obtain a goal can be listed in this plan. To keep track of the multitude of tasks that may need to occur, we have provided you with a Plan of Action template. The Plan of Action will allow you to assign responsibilities, due dates and resources to the members of your team, while satisfying the need for tracking and accountability.

To ensure the business plan is successful, you will need to decide on both a communication and implementation plan for the center. By opening the lines of clear, concise and frequent communication, you can garner support and gain buy-in from everyone in the center. Including them in the creation of the Plan of Action will build a stronger team and more effectively address the items that need to be changed.

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