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North Lake College Techniques to Avoid Unsatisfactory Performances Responses

North Lake College Techniques to Avoid Unsatisfactory Performances Responses

Question Description

There are two discussion post to reply. Please read their post and provide your opinion(positive) reply based on their post about that topic.

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Question:

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Chapter 8, “Project Quality Management” of the PMBOK Guide 6th Edition describes three project management processes: Plan Quality Management, Manage Quality, and Control Quality. The Manage Quality and Control Quality processes use many of the same tools and techniques see Figure 8.1 page 272.

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Person 1 post (anup)

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Project Quality Management is the process that ensures quality is not compromised through out the course of the project lifecycle. If quality is not met and maintained during the project execution there is a high chance that the deliverables will differ from what was initially determined. Quality is something that is of high priority to the customers and stake holders. Deviation in project quality upsets both the customers and stakeholders.

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Project Quality Management is a continuous process that begins from the planning phase, continues through the implementation phase and to the end of the project. Project Quality Management must be carried out simultaneously through the project. Project Quality Management is performed to prevent and avoid deviation rather than fixing error at the end. Apart from this quality management helps in cutting cost, improvises final product and ultimately adds more value to the project.

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As a project manager, one can use several tools and techniques to maintain and preserve quality. The PMBOK guide lists seven different tools and techniques that can be used for performing quality control. These different methods are named as cause-and-effect diagram, flowchart, check sheet, pareto chart, control chart, histograms, and scatter diagrams.

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Among these one of the methods that I think is very helpful for monitoring and preserving quality can be pareto chart. Pareto chart is simple to understand and at the same time depicts key information related to project and quality. Pareto chart provides answer on what are the major contributing factors that could lead to compromise in quality. Pareto chart’s major assumption is 80 percent of the issues occur because of the 20 percent causes. Using pareto chart, the major contributors to the problems can be easily identified. By analyzing the frequency of causes, we can easily find out the key factor deteriorating quality. By examining such causes, project managers can categorize and prioritize the root causes of problems. Some of the pros and cons of using a pareto chart are:

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Pros of using pareto chart:

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Easy and simple to draw and easily understood by readers.

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Assign problems to the specific causes.

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Emphasizes the key contributors that is affecting quality so focus can be made to solving those root causes.

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Easy to visualize and communicate.

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Cons of using pareto chart:

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Is not applicable in all the situations.

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If there are numerous causes to problems, numerous pareto chart needs to be made which can be confusing.

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Only shows the frequency of issues but not the solution.

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Current data and trend could be missing as pareto chart are often build on past data.

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Reference:

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Project Management Institute, In. (2017). A Guide to the project management body of knowledge (PMBOK® guide). (6th ed.). Newtown Square, PA: Project Management Institute, Inc.

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Usmani, F. (2021). What is a Pareto Chart? Retrieved from https://pmstudycircle.com/2015/06

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Person 2 post (danny royal)

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Perform Quality Control.

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When I think about quality, I think of a product and how good that product is. I believe, the general population as a consumer, usually metonym the word quality with the brand, product origin, how it looks, and how it feels. However, Quality is about much more than describing a product or service as “good”, it is about satisfying a set of explicitly or implicitly defined inherent characteristics. (Freeman, G. 2019). That simply means that the product or services must meet the intended objectives of the project and have value to the donor and beneficiaries and that the beneficiaries can use the material or service as it was originally intended. Project quality management is the process through which quality is managed and maintained throughout a project (Global Knowledge, 2017 np).

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Quality management is not an event it is the underlying process where an entire organization depends on. This is something that is not handled by one person or a project manager only, it is only possible with the joint collaboration of all the people, processes stakeholders, and technologies that are involved in the organization’s culture of quality as well as the organization objective that make up its goals. Customer satisfaction is always at the focal point when we talk about project management and it is true that quality service is always appreciable. According to the article, providing quality service also helps to reduce the cycle time and costs, and eliminating errors and rework using a set of defined tools such as Root Cause Analysis, Pareto Analysis, etc. (Freeman, G. 2019).

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It is important to note that quality activities should form a well-integrated part of the overall project plan. They are not being planned in isolation by some quality manager, but rather by the whole project management team. Quality management is a repetitive cycle of measuring quality, updating processes, measuring, updating processes until the desired outcome is achieved.

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Sources:

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Freeman, G. (2019, February 01). What is Quality Management and Why Does it Matter? Retrieved April 3, 2021, from https://www.qualitymag.com/articles/95237-what-is-quality-management-and-why-does-it-matter

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What is Project Quality Management? (2017, April 10). Retrieved April 3, 2021, from https://www.globalknowledge.com/us-en/resources/resource-library/articles/what-is- project-quality-management/

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