Your Perfect Assignment is Just a Click Away

We Write Custom Academic Papers

100% Original, Plagiarism Free, Customized to your instructions!


CQU Re Engineering for Software Engineering Management Process Life Cycle Project

CQU Re Engineering for Software Engineering Management Process Life Cycle Project

Question Description

EPC diagram, abbreviation for event-driven process chain diagram, is a flowchart-based diagram that can be used for resource planning and identifying possible improvements of a business process. Businesses use event-driven process chain diagrams to lay out business process workflows, originally in conjunction with SAP R/3 modelling, but now more widely it is used by many companies for modelling, analyzing, and redesigning business processes. This will be a preliminary exercise before utilizing BPMN 1.2 on the group Project in Assessment 3.


In this assignment you will use Signavio, (see the Activity in week 3 for creating a Signavio account) to prepare an EPC diagram for the Case Study below. Make sure to identify the organizational units and actors relevant to the case study and indicate on the EPC diagram the actor that is responsible for each task in the process.

Submission Instructions

Your document should be a word or pdf document containing a copy of the EPC diagram you constructed in Signavio. The EPC must only be ‘one page wide’, but it may span several consecutive pages.

All submissions are to be submitted through the assignment 1 Drop-boxes that will be set up in the Moodle account for this Unit of Study. Assignments not submitted through these drop boxes will not be considered. Submissions must be made by the due date and time (which will be in the session detailed above) and determined by your Unit coordinator. Submissions made after the due date and time will be penalized at the rate of 10% per day (including weekend days). Your EPC diagram will be checked for plagiarism, and plagiarized assignment will be penalized heavily.

Victorian Institute of Technology CRICOS Provider No. 02044E, RTO No: 20829


Case study

University Library

Quality and service excellence is the cornerstone of the University of Melbourne Library’s commitment to staff and students. Located within Melbourne, regional Victoria and offshore campuses, libraries and access centres support over 60,000 students and staff, providing access to well over half a million books, over 120,000 journal titles, 650 databases (online collections of Journal articles) and 270,000+ e-books.

The handling of delays for delivering books and journals back to the library today is very inefficient. The existing IT system is able to automatically send a reminder to the customer about the delay, but the handling of the delay is done purely manually by the librarians if the customer does not return the book or journal. The management of the Library has decided that the delay process should be managed by a business process management system. A business consultant interviewed a number of librarians about how they handle delays. The interviews result in a heterogeneous view of the practice of handling delays. The (hypothetical) scenario of handling a delay can be summarized as:

A delay can be recognised automatically by the existing library management system. An email will be sent to the customer automatically, requesting them to return or renew the book. If the book has not been returned a week later, a librarian will be notified by email. The librarian looks up the delayed customer in the IT system. If there is a phone number registered, they try to call them by phone, else they write a letter telling about the delay, and that they already have received one reminder and that they will be charged a fee for the delay. If the book has not been returned a week later, the librarian will send another letter to the delayed customer informing them that they will be reported to the police for theft if the book is not returned. One more week later, if not returned, the librarian contacts their manager, who takes over. If the book is returned anytime during this period, the librarian will close this case and no further action will be taken.

If the delayed customer is a student, the manager contacts the academic registry department to suspend the student account. If the delayed customer is a staff member, the manager contacts the Personnel unit to suspend the staff payroll. After that, the manager attaches a fee payable to the customer’s account and request the customer to pay, which includes the cost of the book and a late return penalty. The case will be closed by the manager when the charged amount is paid in full. When the case is closed, the manager will notify the academic registry department or the personnel unit to lift the suspension. Occasionally, the customer might return the book and also pay the fee in full. In this case, the cost of the book will be refunded. In some other cases, the customer returns the book without paying the fee. The case remains open but the amount the customer owes will be changed. Sixty days after the delay is first identified, if the case is still open, the manager change the status of the case to “forced close” and contacts a debt collection agency by phone to collect any outstanding fee.

Victorian Institute of Technology CRICOS Provider No. 02044E, RTO No: 20829


Marking criteria/Rubric

You will be assessed on the following marking guide Total Marks: 50





Write an introduction and objective for the report.


Workflow Analysis

Analyse and clearly identify the workflow of the business process. Make sure to identify the organizational units and actors relevant to the case study.


Process Relationship Model & Simulation Use of Signavio Conclusion

Critically indicate the actor on the EPC diagram, that is responsible for each task in the process. Design and develop the EPC diagram, clearly mentioning each task and actor in the process. Successfully simulate the given process and effective use of Signavio tool.

A summary and findings of the report.


10 10


Order Solution Now

Our Service Charter

1. Professional & Expert Writers: Executive Papers only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Executive Papers are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Executive Papers is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Executive Papers, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.